MTN Nigeria has attributed the recent network disruption encountered by its customers nationwide to several instances of fibre cuts.
On Wednesday, the 28th of February, 2024, MTN subscribers encountered difficulties in making calls or accessing data services. The issue reportedly began around 1:39 PM on that day.
In a response communicated through X, MTN Nigeria attributed the network problem to multiple fibre cuts. The company assured its customers that its engineering team is diligently working to restore normal services.
The statement issued by MTN reads: “Dear Customer, you may have experienced difficulties connecting to the network due to a significant service outage caused by multiple fibre cuts, impacting both voice and data services. Our engineers are actively addressing the issue, and services are gradually being restored in some regions. We apologize for any inconvenience caused and appreciate your patience and understanding as we strive to fully restore service at the earliest.”
Funso Aina, Senior Manager of External Relations at MTN Nigeria, echoed similar sentiments, stating, “Our customers have encountered challenges in connecting to the network due to a major service disruption caused by multiple fibre cuts, affecting both voice and data services.”
According to the Nigerian Communications Commission, the number of mobile subscriptions on the MTN network has increased to 87.04 million.